My husband Cary blew out the right front tire on his new 535xi a few weeks ago before dawn in the pouring rain on Rt. 97N.

The car handed beautifully and once safely to the shoulder he called BMW Assist for a tow truck. An hour later no one had showed and Cary told this to the BMW rep when they called for an update on his situation. BMW immediately dispatched another tow truck driver who arrived within 35 minutes. The BMW rep said the original driver stated it was 'too dangerous' to get to Cary, but still expected to be paid. Cary was furious and told BMW not to pay the driver who didn't show because he was on the part of Rt. 97N with an extremely wide shoulder and not near an on/off ramp.

Who can we write to and ask that this company be removed from the BMW Assist list of companies??