guess it's too late to warn you off of VOB. After I was rear-ended, I had to take my m3 back twice...first they didn't even bother to fix the midpipe damage (and the exhaust tips that were pointed toward the ground), the second time they didn't bother to bolt down the rear bumper completely.

I'd stay away from VOB completely; I drive to Towson to have any warranty/etc work done.