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Dan's list of local repair shops
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Thread: Dan's list of local repair shops

                  
   

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  1. #1
    Member
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    Mar 2005
    Location
    Centreville VA
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    66

    To report or not report?

    Quote Originally Posted by SharkD
    If anyone has any updates, I'm happy to add them. (I need to add RRT and some other info... Car maintenance has been taking precedence over web maintenance, lately.)
    Two comments on shops. First Auto Advantage is now "Advantage Certified" and I have recently had several excellent experiences with them. I can go into more detail if anyone likes, but I would recommend them based on my experience.

    The second comment is actually a question (and the reason I went to Advantage). Briefly, I went to a local independent who advertises in db and who was recommended by another NCC member. I had an *awful* experience with them, including bad advice, incomplete jobs, lack of knowledge about my car ('98 540i), "fixes" that caused other problems, and difficulty in getting warranty work done. I ended up going to Advantage and they were very straightforward, honest (including inviting me into the shop to see particular problems myself), reasonably priced, and they actually fixed all the problems (and found obvious others that the first shop missed).

    So, here is my question. Do I leave it alone and attribute my bad experience to luck? To me? Or do I let other NCC members know about it? I wouldn't want others to have the same bad (and expensive) experience I had but recognize that I am an n=1 of my interaction may not be representative of how this shop does business.

    Thoughts?

  2. #2
    Senior Member 1996 328ti's Avatar
    Join Date
    Jun 2004
    Location
    Greenville, SC
    Posts
    3,454
    Quote Originally Posted by Psi5
    So, here is my question. Do I leave it alone and attribute my bad experience to luck? To me? Or do I let other NCC members know about it? I wouldn't want others to have the same bad (and expensive) experience I had but recognize that I am an n=1 of my interaction may not be representative of how this shop does business.

    Thoughts?
    Feel free to express your opinion about your experience.
    Everyone has had good and bad experiences from the same independent or dealer.
    ...steven
    BMW CCA #146825

    318ti.org | bmwcca.org/forum

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